Terms of Use
1. ABOUT THESE USE TERMS
I respectfully request that you allow sufficient time to make sure you have thoroughly read these usage guidelines. You confirm that you have read, understood, agreed to, and accepted these Terms of Use by registering for an account or using any other portion of the website.
You acknowledge that you have read and agree to the terms of this agreement by using the CashSphere service. These Terms of Use apply to both an end-user licensing agreement and an electronic financial service. You will not be permitted to use or access any portion of the Service if you disagree with these Terms of Use. These Terms of Use create a contract between CashSphere Technologies and you, the individual user ("You" or "Your").
These Terms of Use are subject to change and addition as of the date of publication.
2. CLARIFICATION AND DEFINITION
Unless otherwise specified, email is not regarded as "writing" under these Terms of Use. Moreover, the meaning of the following terms—such as "include," "in particular," "for example," and similar expressions—is determined by the words that precede them rather than being restricted. These words of use were created using the English language. The original English material will be used if these Terms of Use are translated into another language. Any disagreements will be resolved in line with the previously specified clauses, the remaining sections of these terms of use, and any local agreements that may be relevant.
3. YOUR COMMITMENTS AND GUARANTEES
By signing this contract, you agree to the following terms:
3.1 You are of legal age to read, agree to, and follow these terms of use.
3.2 By signing this form, you accept the Terms of Use and any relevant laws. Additionally, you acknowledge that it is your duty to notify us of any infractions of the aforementioned guidelines.
3.3 Only legitimate purposes that adhere to the System's and Service's authorized uses may be used.
3.4 You are responsible for making sure that all of the information you provide to us or through the system is accurate, complete, up-to-date, and free of fraud, including your credentials, records, and personal information.
3.5 Only authorized users have access to websites and accounts on the internet.
3.6 You cannot participate in any fraudulent, dishonest, or deceptive activities.
3.7 The system is unable to connect to or operate on a compromised or modified network.
4. I AGREE TO THESE SERVICE TERMS
4.1 By registering with Us, downloading, or streaming, you attest that you have read and understand these Terms of Use. We reserve the right to modify these Terms of Use at any time. Both the application and the account will be subject to these terms.
4.2 The "Accept" icon on Our System will be interpreted as your acknowledgment that you have read and agreed to these Terms of Use once the software download is finished.
4.3 By installing the application and creating an account, you agree to the Terms of Use, which regulate how the account operates. You further attest that this agreement has no bearing on any other legal or equitable rights we may have to the contested account.
4.4 You accept the terms and conditions of these changes if you keep using the service. Any of these conditions could alter at any moment. Any modifications to the terms will be communicated to you via the APP.
4.5 The App may occasionally be enhanced by the Website. The update may stop you from using the Service until you have downloaded or streamed the latest version of the program and accepted any additional conditions and restrictions stated in these conditions of Use.
4.6 You agree to the gathering and use of technical data on the mobile device, including any related hardware, software, and accessories for internet-based or wireless services, in order to enhance our services and provide you with additional options. This authorization is given through the application or any of the services. We, our affiliates, and licensees may send, collect, store, process, and use your data to enhance our service, your app experience, and/or our credit scoring services.
4.7 By using the App and Service, you grant us access to and review of your credit history.
4.8 If we are unable to contact you in any other manner or if we have not received your payment for the Loan specified in Clause 11, you and your emergency contact consent to give us the irrevocable right to call you and your emergency contact to verify your information.
5. SERVICE SUBMISSIONS
5.1 Our service is only available to users who are at least eighteen years old. In order to confirm the legitimacy and present state of your account, we reserve the right to contact the appropriate mobile money provider.
5.2 The app linked to your account will be visible to you. Except for any limitations and restrictions that may occasionally apply to Your Mobile Money Account, the approval of your account application does not result in a legally binding contract between you and the Mobile Money Providers. You acknowledge and accept this condition.
5.3 We reserve the right, at our sole and final discretion, to deny or cancel your loan application without providing you with any prior notice or explanation.
5.4 We reserve the right to approve, reject, or change the terms of any loan based on our ongoing assessment of your credit profile. Each loan application will display the loan terms and total interest amount.
6. ADVICE FOR THE APP SYSTEM
All rights are both granted and retained.
- 6.1 You are granted a limited, revocable, non-transferable, and royalty-free license to access and use the System in accordance with these Terms of Use, the Territory, and our licensors (if any) in order to enjoy the Service that We provide.
- 6.2 We and our licensors, if any, reserve all rights not expressly granted to you under these Terms of Use. You are not given any ownership rights over the System, in whole or in part, by these Terms of Use.
- Violation of the law:
- 6.3 You are specifically prohibited from:
6.3.1 To engage in any other commercial activity, such as assigning, sublicensing, distributing, selling, reselling, or conveying, or to ensure that the System is accessible to another individual;
6.3.2 Make derivative works, modify, reverse engineer, or use the original software for any reason.
6.3.3 Using the System to create a competing product or service; attempting to access the System or related systems or networks without authorization; running an automated program or script that unnecessarily impairs the System's performance or functionality, or that could result in the System receiving numerous server requests per second; or stealing any concepts, features, functions, or images from the System.
6.3.4 Use any application or process to replicate or modify the system's look, content, or navigation. It can also be used to index, "data mine," or collect data.
6.3.5 Remove any notices of copyright, trademarks, or other proprietary rights from the System, or post, distribute, or replicate any copyrighted content, trademarks, or other proprietary information without the owner's prior consent.
6.3.6 Any data transmitted or stored for illicit or evil purposes;
6.3.7 send unsolicited emails or spam, make fake reservations, or otherwise harass or disturb others;
6.3.8 defend or disseminate content that violates intellectual property rights or is unlawful or tortious;
6.3.9 Disseminate harmful files, programs, or code, such as malware, trojan horses, or software infestations.
6.3.10 The data on the system has been hacked or altered.
6.3.11 Disseminate false information to establish a rapport with an individual or group;
6.3.12 Change your posture purposefully; or
6.3.13 We have not disclosed any significant information about you that could affect our future business interactions.
6.3.14 to harm the reputation of our business or any of our group companies;
6.3.15 Get any data or information by using our systems or services, and attempt to decode any messages sent to or received from the servers that house those systems.
7. YOUR ACCOUNT
- 7.1 Before you may access the System as a user, you must first create and maintain an account as an App user.
- 7.2 You are accountable for anything that occurs on your account. You have me.
7.2.1 One account is all that is required.
7.2.2 The confidentiality and correctness of the information associated with your account are your responsibility.
7.2.3 It is illegal to give someone else access to your account or to send any of its contents to another person.
7.2.4 You have to let us know immediately if you believe your account has been accessed or used unlawfully.
- 7.3 We reserve the right, in addition to our other rights and remedies, to restrict or terminate access to Your Account and/or the application's features:
7.3.1 If we determine that any of these usage guidelines have been violated based only on our own assessment,
7.3.2 while an inquiry is being conducted;
7.3.3 If you owe taxes, principal, interest, or transaction fees to us or any of our group companies;
7.3.4 Should these terms of use be terminated for any reason; or
7.3.5 at any other time, provided that our logical analysis supports it.
8. YOUR PERSONAL INFORMATION
By signing this agreement, you consent to the use and processing of your personal data in accordance with the Privacy Policy, which is updated frequently and accessible here.
9. THE QUESTIONS YOU SENT
9.1 You allow us to freely respond to any requests you provide us or that we assume are from you by utilizing the System. Additionally, you acknowledge and take ownership of any such behavior.
9.2 We reserve the right, at our sole discretion, to deny any request related to your loan application, even if you have already received a loan from us.
9.3 We reserve the right to accept and comply with any incomplete or unclear request, regardless of the reason, if we have the sole discretion to believe that the information may be handled without your involvement.
9.4 We will be deemed to have acted appropriately and performed all of our obligations to you, even if the Request was sent, received, or otherwise communicated in an unethical or inappropriate manner. As long as you provide the instructions, you will still be held accountable for the request, even if we responded honestly.
9.5 We have the right to delay completing all or any portion of your request until you provide us with further information or verbal or written confirmation.
9.6 You authorize us to fulfill some or all of your requests. Additionally, you consent to the release and indemnity of Us from all claims, losses, damages, expenses, and expenditures by either complying with Your Requests or by not exercising the discretion that has been provided to Us.
9.7 You agree that we will not be held accountable for any unauthorized withdrawal, transfer, remittance, disclosure, action, or occurrence on your account that arises from your knowledge or manipulation of your ID, password, or PIN, whether or not it was your fault. This is true to the degree allowed by the relevant legislation.
9.8 We are able to enforce any orders pertaining to Your Account that may be specified by a court order, an agency, or a competent authority in accordance with the applicable laws, including the Data Protection and Privacy Act, the Computer Misuse Act, and the Electronic Transactions Act.
9.9 In the event of a dispute, these Terms of Use will take precedence over any requests you make.
10. ESSENTIAL ITEMS
- 10.1 You are responsible for the safe and efficient operation of Your Mobile Device at your own expense because it requires access to the System and the Service.
- 10.2 It is your responsibility to make sure your mobile device is operating at peak efficiency. We are not liable for any computer viruses or other issues that may occur while using the system, service, or mobile device. Furthermore, we specifically disclaim all responsibility for any errors or problems that may result from a malfunctioning mobile device. We are not liable for any losses or delays caused by the service provider that provides network connectivity. Any potential costs will be your responsibility.
- 10.3 Your mobile device has the program installed. It is your duty to ensure that the appropriate software has been downloaded for your mobile device. We are not responsible if the program is incompatible with your device or if you do not have the most recent version.
- 10.4 You must get in touch with us right away using the methods we've provided if your mobile device is misplaced, stolen, broken, or no longer in your control. Our legal rights and/or remedies may be at jeopardy if someone discovers your account details and login passwords. We won't be responsible if someone else discovers your login credentials. By using your account information and login credentials, you agree to indemnify us and protect us from any losses in the future.
- 10.5 It is entirely your obligation to select an appropriate internet and mobile plan and to pay any fees your mobile service provider may impose, including SMS, internet data, and phone rates. Any expenses and usage associated with the system, which may need a significant amount of data usage, are entirely your responsibility. You have an obligation to comprehend this.
- 10.6 You must follow all guidelines, rules, and instructions contained in these Terms of Use and any other document that We provide when using the System and the Service.
- 10.7 To prevent unwanted access to the System and the Service, you must take all appropriate safety measures. This implies that you or someone acting on your behalf must read and verify each letter we send you. This will ensure that any unauthorized access or use of the system is detected. Should any of the following occur, you should contact us immediately:
10.7.1 You have solid evidence that your credentials have been stolen or acquired by someone else.
10.7.2 You have reason to believe that the Service has been, may be, or may have been used illegally, or that there has been an illegal intrusion or transaction.
10.7.3 You must follow any security measures we may occasionally notify you about, in addition to any other guidelines that may occasionally be relevant to the Service. You are aware that your account's privacy may be at risk if you disregard the recommended security measures. Only individuals who have been granted authorization by you are able to use the service, submit requests, and perform any associated duties. It is your responsibility to ensure this.
11.CURRENTLY, FINANCIAL TERMINOLOGY IS EMPLOYED
Interest and transaction fees
11.1 Details regarding the interest you will pay on any loan will be included in the application. We retain the right to establish and collect transaction fees for the services you use during your wait, and to modify these prices from time to time. If we choose to charge Transaction Fees or, if necessary, modify or revise Our Transaction Fees, the application will display the Transaction Fees paid for each new service application.
11.2 You undertake to pay all outstanding sums under these Terms of Use in full, without any setoffs, counterclaims, deductions, or withholdings, unless otherwise required by law. You must promptly submit the additional amounts as soon as a deduction or withholding is required so that we obtain the entire amount that would have been paid had it not been required.
11.3 We reserve the right to levy penalty interest on the amount that was lent to you if you fail to make any payments that are due to us by the due date. This interest will be disclosed in the application.
Taxes
11.4 When payments are due under these Terms of Use and Loan, taxes are not included. You have agreed to pay us an additional sum equivalent to the payment multiplied by the applicable tax rate in the event that taxes are required. In addition to paying the remaining amount or as directed, you must still follow this obligation even if the connection is terminated.
11.5 By signing this contract, you authorize us to deduct funds from your account in compliance with applicable laws, tax authority agreements, internal operating procedures, or demands or fines from authorized tax authorities.
Payments
11.6 You must pay us the principal, interest, transaction fees, and tax that you owe us in connection with these Terms of Use and Loan by the regularly scheduled due date using the method specified on the application.
11.7 Local money must be used for all transactions.
12. THE PERSON'S PERSPECTIVE
- 12.1 When you: This happens naturally.
12.1.1 If you fail to pay any amount or installment due for a loan under these terms of use for fifteen (15) consecutive days, including all accrued interest, transaction fees, and taxes, unless there is a technical or administrative error or you declare bankruptcy.
- 12.2 In addition to any other rights or remedies available to us under applicable law, we may address an ongoing default in the following ways:
12.2.1 These terms of use will terminate as outlined in Clause 13 of this document.
12.2.2 We will ensure that the loan, interest, taxes, and transaction fees are paid on time, along with any other amounts due under these terms of use.
- If you are unable to make a payment, the penalty interest specified in the application will be applied.
13. CONCLUSION AND DURATION
- 13.1 These provisions will remain in force until they are completely implemented in accordance with their terms.
- 13.2 We retain the right to terminate these Terms of Use in whole or in part, as well as to discontinue using the System, the Service, and Your Account:
13.2.1 by giving you notice at any time and for any reason;
13.2.2 You shall be immediately and without notice terminated if you violate any of these Terms of Use. It will not affect our other rights or remedies.
13.2.3 In the event that your mobile network operator or mobile money provider terminates your contract or account for any reason;
13.2.4 Your account may be suspended or canceled for technical or security reasons if it is inactive or inert, or if the service's operation or contents need regular updates or revisions.
13.2.5 Should we be required to abide by directives or rules issued by the government, a court, a regulator, or any other relevant authority, or
13.2.6 We retain the right, at our sole discretion, to halt or terminate the Service for any reason, whether commercial or not.
- 13.3 If you violate these Terms of Use, you will be held accountable for the following:
The principle, interest, taxes, and transaction costs must be paid within three days after the termination date. The software on your mobile device needs to be deleted right away.
- 13.4 Nevertheless, the termination shall not impact any rights or obligations that have been accrued by either party.
- 13.5 The parties shall not be obliged to exercise any rights or obligations under the Terms of Use after they expire, with the exception of the provisions of the applicable clauses and any other portions that are naturally or expressly preserved. These provisions shall remain in effect and shall not affect the rights or obligations of any party in the event that the Terms of Use are terminated.
14.NEITHER INDEMNITY NOR LIABILITY IS COVERED
- Recipients
- 14.1 By signing, you consent to the following indemnity and hold us, our licensors, and each of these parties' affiliates, officers, directors, members, employees, and agents harmless and liable for any claims, costs, losses, liabilities, and expenses (including legal fees and costs) arising from or related to:
14.1.1 Any violation of these terms of use or the relevant laws; and
14.1.2 How you utilize the service or system, which includes:
14.1.2.1 claims made by third parties as a result of your use of the system or service;
14.1.2.2 Any injury or impairment brought on by the acquisition, misuse, or misuse of third-party software, such as operating systems, browsers, and other software tools or applications;
14.1.2.3 any unauthorized access to your account, any deletion or loss of data, or any destruction, damage, or loss of a mobile device; and
14.1.2.4 Any possible injury or damage that might arise from violating these terms of use. A third party's inability to finish a transaction, the submission of inaccurate information, and the absence or malfunction of third-party systems or facilities are other factors.
- Release of Liability
- 14.2 We shall not be responsible for any losses you may sustain if the service is unavailable or interrupted for reasons without our control, or if any of your mobile devices break down. Any commercial or public telecommunications system can malfunction due to a variety of factors, including power outages, unfavorable weather or atmospheric conditions, errors, delays, or system unavailability.
- 14.3 You are aware that the application did not consider your particular needs. It is therefore your duty to ensure that the program's features and functioning suit your specific requirements.
- 14.4 The application is solely intended for personal use. We disclaim all liability for any business disruption, profit loss, or possible loss of business, and the app is not intended for commercial, business, or resale usage. Please keep this in mind.
- 14.5 You acknowledge that We disclaim all liability for any losses or damages resulting from or related to:
14.5.1 Any issue or defect resulting from the customization or modification of the application or service;
14.5.2 any issue or application mistake brought on by your disregard for these guidelines;
14.5.3 You were in violation of Clause 6.
14.5.4 Your mobile money account does not have enough funds.
14.5.5 A lawsuit or other barrier prevents you from making payments or transferring money from your account; the network, your mobile device, the system, or a mobile money system malfunction, stop functioning, or are unavailable. You cannot give precise and comprehensive directions.
14.5.6 engaging in fraudulent or unlawful use of the system, your mobile device, or the service; or
14.5.7 In addition to whatever instructions or guidance we may have provided you regarding the use of the system and service, you have breached these terms of use.
- 14.6 We shall not be responsible for any indirect or consequential loss or damage, regardless of the cause.
- 14.7 Our maximum liability with respect to the App, the System, the Service, or these terms of use shall not exceed the transaction fees you pay to us in connection with the first event giving rise to a claim under these terms of use, unless otherwise specified in these terms of use and to the extent permitted by applicable law.
- 14.8 If you have any claims against us in relation to the App, the System, the Service, or these Terms of Use, you must tell us of them within six (6) months of the incidents that led to them, unless otherwise specified in these Terms of Use. If this claim is not upheld, all rights and remedies will be forfeited to the extent permitted by law.
- 14.9 We specifically deny any liability for:
14.9.1 Other uncontrollable communications infrastructure issues that could impact the accuracy and speed of messages sent or data retrieved through the service;
14.9.2 If you use a browser, an ISP, a mobile network service provider, or other third-party software, you may encounter unanticipated delays or losses in the delivery of messages or material that you access.
14.9.3 Malware that could infect your mobile device or other property if you use the app, service, or any of its content;
14.9.4 is the inappropriate use or interception of any information or communication, whether it has already left and reached our systems or has been intercepted before it is placed into the program.
14.9.5 Any unauthorized use or access to the information we hold about you or your transactions will be permitted to the extent permitted by applicable law, unless it results from our negligence, dishonesty, or a violation of the laws safeguarding your data.
14.9.6 Information obtained from external sources.
15.URLS THAT ARE UNRELATED TO THE BUSINESS
15.1 The App or the Service may contain references to and connections to other mobile applications or websites that are operated and maintained by third parties. You can click on these websites to learn more about subjects that may be of interest to you. Any products, services, data, concepts, or viewpoints on any third-party website or application that we link to are not endorsed or supported by us.
15.2 We offer no express or implied guarantees about the accuracy, completeness, dependability, or appropriateness of the content on any Third-Party Sites or Applications. We cannot ensure that a website or application developed by a third party won't be accused of violating any laws, including those pertaining to copyright or trademark infringement. Furthermore, we are unable to ensure that third-party apps or websites are virus-free.
15.3 You are aware that third-party websites and apps may not adhere to our security standards and may have privacy policies that are different from our own. It is up to you to decide whether or not to use any Third-Party websites or applications, as well as whether or not to purchase or utilize any advertised or supplied goods or services.
16.I CONSENT TO RECEIVING BUSINESS COMMUNICATIONS DIRECTLY
By using the services, you have granted us permission to send you direct marketing emails. If you would like not to receive marketing information from us, please tick the box on the appropriate message.
17. DISPUTE RESOLUTION
17.1 These Terms of Use are governed by Ugandan law, subject to the Data Protection and Privacy Act, 2019, unless your country's laws provide otherwise. This covers any disputes that may arise over these terms of use, such as disputes regarding the legality or enforceability of these terms of use or any of their provisions, or allegations of violations. If so, these Terms of Use shall be governed by the laws of Your Territory.
17.2 Unless the parties hereto agree otherwise or as otherwise indicated in this document, any question, disagreement, or dispute arising from or connected to these Terms of Use shall be directed to a single arbitrator for ultimate determination. Alternatively, either party may submit a request to the chairwoman of the Chartered Institute of Arbitrators' Uganda Branch ("Institute") within seven days of the other party informing the chairman of the disagreement.
17.3 The Ugandan Arbitration and Conciliation Act will regulate the arbitration process in Uganda.
17.4 The arbitrator's decision will be legally binding on the parties to the greatest extent feasible.
17.5 Neither party may seek preliminary injunctive relief or interim remedies in a court of competent jurisdiction before the arbitrator's final decision or award.
18. IN SUMMARY
18.1 We shall not be held accountable for any delays or performance issues brought on by events beyond our reasonable control.
18.2 We kindly request that you refrain from disclosing any sensitive information to affiliates, clients, customers, suppliers, or anybody else who is connected to our company's business dealings.
18.3 You acknowledge and agree that we may, in our sole discretion and without prior notice, assign or transfer the creditor's rights of the Loan. Your responsibilities under these terms will not be impacted by the aforementioned transfer. The payment must be made by following the instructions on the application.
18.4 We reserve the right to change these Terms of Use at our sole discretion. You are aware, therefore, that it is your responsibility to regularly examine the Terms of Use. You will be considered to have accepted the aforementioned modifications if you continue to use the system and service.
18.5 Under these Terms of Use, each party is entitled to a cumulative, non-exclusive list of rights and remedies. They must be explicitly and in writing renounced. A right is not necessarily seen as forfeited if it is not used right away.
18.6 Both parties have read, comprehended, and agreed to these Terms of Use. Any prior agreements or understandings on this matter are considered null and invalid. Furthermore, any implied claims of authenticity have been renounced by the parties. The parties did not enter into these Terms of Use based on any statement, representation, guarantee, understanding, undertaking, promise, or assurance of any individual, unless expressly specified in these Terms of Use or as required by relevant law. Each party promptly and completely forfeits all prior claims, rights, and remedies with respect to any of the problems mentioned above. These Terms of Use do not restrict or eliminate liability for fraud or any other liability covered by applicable law.
18.7 Without our prior written consent, you are not permitted to assign, sublicense, transfer, sublet, or otherwise dispose of any of your rights or responsibilities under these Terms of Use. We retain the right, at any time and without prior notice or consent, to assign, sublicense, transfer, sublet, or otherwise manage our rights or responsibilities under these Terms of Use, unless otherwise permitted by applicable law.
18.8 These Terms of Use shall remain in full force and effect unless a court or other competent authority determines that any portion of them is unlawful, void, or unenforceable under applicable law. To the greatest extent feasible, the applicable portion of these Terms of Use will be replaced by a legally binding, enforceable clause.
18.9 The obligations stated in these Terms of Use do not apply to those who do not engage with them.
18.10 You have the option of publishing it on the application or system or sending a generic message to the email address you entered in your account. Please email service-support@cashsphere01.com to let us know.
18.11 You can send complaints and suggestions regarding the system and service to service-support@cashsphere01.com .
19.METHODS OF DISCIPLINE, COMMUNICATION WITH CUSTOMERS, AND LOAN COLLECTION
Every employee has an obligation to behave professionally and honorably, regardless of the customer's socioeconomic background.
Loan collectors, recovery agents, and customer service representatives are prohibited from dehumanizing, abusing, rejecting, slandering, or threatening clients and their associates when addressing grievances or collecting loans. Employees that engage in any of the aforementioned activities will be held accountable for the outcomes of their actions due to their autonomy.
20. CLIENT ACTION REQUIREMENTS
Confidentiality, Data Security, and Privacy
Our top goal should be safeguarding the information of our clients. To ensure that the information we collect from our clients is secure, we have implemented administrative, electronic, and physical security procedures.
We are dedicated to safeguarding the privacy of any information we discover or encounter while offering our services, and we will do this by taking all necessary safeguards. The information will not be shared, made available to third parties, or used for purposes other than improving our service, unless required by law, the public, or the conditions of our license.
We are permitted to collect and retain personal information in order to guarantee that we only speak with people who are authorized to handle inquiries, grievances, and requests and to provide excellent customer service.
21. DISCUSSING CLIENT INFORMATION
We shall adhere to industry standards and use clear, succinct, and understandable language to guarantee that all of our clients and agents receive accurate, comprehensive, and current information.
- We promise to respond promptly to any inquiries clients may have about our products or services. This free resource will contain the following information:
(1) The most recent service agreements, which list the costs, terms, and conditions of all public services, are available on the organization's website.
(2) The information about the services covered by the Commission's tariff or price regulation shall be included on the easily available service tariff websites. These resources must be accessible to our application.
(3) The terms of service will be available to the public on the website and any other platforms where clients can purchase services.
22. RATES AND PRICES
The customer will get the following details prior to the execution of a service agreement:
22.1 Paying taxes and making contributions
22.2 the content of the claims;
22.3 The method used to identify each element or component of a pertinent charge;
22.4 the frequency of the charge or any additional variables that could affect it;
22.5 The terms of any modifications, such as how the user will be notified via the app in the event that the price or any of its components change over time.
23. STAY AWAY FROM THE TELEPHONE SALE
- 23.1 Unless otherwise specified, we will not take part in unsolicited telemarketing campaigns. The following procedures are followed:
23.1.1 The letter must start with a clear statement of the objective.
23.1.2 Determine the source of the communication and whether it originated with us.
23.1.3 Provide a thorough description of any products or services that are referenced in the letter.
Within seven days of notification, the recipient may terminate the agreement by contacting the customer care number if the products or services have not been delivered and used. The licensee is required to provide the receiver with this information during the conversation.
- 23.2 We will abide by the client's "call" or "do-not-call" requests, as well as any other guidelines or directives that may be routinely supplied by any other relevant organization, whether or not they were addressed at the time the services contract was signed.
- 23.3 Verify that, without consulting the earlier part of this section:
Customers are never given voice calls or short messaging services without their consent.
Customers frequently have to decide whether to accept or decline unsolicited phone calls or short message services.
Consumers can now select whether they want to receive brief messaging services or unsolicited voice calls, as well as the type of unsolicited messages or services they wish to get. The procedures have been simplified to facilitate this process.
24. USING THE PHONE TO TALK
We ensure that the contact is sufficiently informed about the identity and/or other distinguishing characteristics of the Licensee in case they attempt to complete an unsolicited transaction.
24.1 the primary cause of the unlawful transaction;
24.2 a detailed explanation of the product or service;
24.3 Any restrictions or conditions imposed to facilitate the unsolicited sale.
When attempting to make a voice call, customers may hear up to three chimes and two (2) attempts every day.
25. THE ADVERTISEMENT WILL INCLUDE THE OFFER'S LIMITATIONS
25.1 to an individual or group of individuals;
25.2 to a specific region, territory, or location within the country;
25.3 within a given time frame; or
25.4 Due to insufficient supplies, equipment, or resources.
26. WE AGREE TO MAINTAIN A STEADY POSTURE
26.1 To review the account or other pertinent data, the client needs to have unrestricted access to it.
26.2 It is in charge of overseeing a client's account and associated expenses for a minimum of one year (12 months). In this section, "bill" or "billing" refers to the methods of recording and processing that a Licensee uses to fulfill the duties that have been allocated to them.
27. THE ADVERTISEMENT WILL INCLUDE THE OFFER'S LIMITATIONS
We guarantee that the procedures they have established for accepting and handling complaints won't discourage consumers from submitting them. Please email us at service-support@cashsphere01.com with any questions.
28. RESPONSIBILITIES OF THE CLIENT
Customers are liable for the conditions of service if they provide a signed service agreement or any other clear proof.
Since we have given them enough information to verify their agreement, customers will be deemed to have accepted our terms of service when they start utilizing our services.
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